Frequently Asked Questions
Shipping
How much is shipping fee?
Standard shipping 3 - 5 business days: NZD 5.99
Express shipping 1 - 2 business days: NZD 7.50
Do you offer free shipping?
Absolutely! All orders of NZD 70 and above are eligible for free shipping.
When and where will my order shipped from?
We want our customers to receive their k-beauty products now! All orders will be processed as soon as you placed an order.
- A confirmation email will be sent right after order is placed.
- Once order is dispatched, your tracking number will be sent via email.
Your order will be blown to your doorstep from windy Wellington.
Loyalty program
What are beby points?
"beby points" are rewards earned by bebyhada customers with every purchase made. You will get 3 beby points with every $1 purchase.
You must become a member to be eligible for the points.
What do I get after I have signed up?
- Once you sign up to create an account with us, you will get +100 points
- 3 points with every $1 purchase
- Follow us on Instagram: +100 points
- Enter your birthday: +500 points (You must update your birthday 30 days prior in order to enjoy this reward)
How do i enter my birthday to get the points?
You must log in to proceed with this action. Please note that only you can update your birthday. To do so, click the red "Rewards" button at the bottom left.
Then, click "Ways to Earn," and you will be directed to a form to fill in your birth date.
What can I get by collecting beby points?
We love spoiling our customers so when you meet a certain amount of beby points, you'll be eligible to redeem vouchers:
500 points = $5 off
1000 points = $10 off
Refunds & Exchanges
How do I know if I am eligible for a refund or exchange?
Please check out our Refund Policy here.
Should you have any questions beyond, please don't hesitate to contact us on Instagram @bebyhadanz or email at contact@bebyhada.co.nz